An arrears list is printed daily and reviewed by our Property Management team. Tenants who appear on this list are telephoned immediately. We diarise our telephone conversations and follow up with the tenants until they have rectified the arrears.
If we cannot contact the tenant by telephone, we visit the property and where necessary will leave a letter for the tenants to contact our office urgently. We also send out the required Notices in accordance with the Residential Tenancies Act. Our owners are notified of tenants who are in arrears so there are no surprises at mid month or month end when Property Owners receive their statements.
Keys
New tenants are required to sign for keys when taking possession of the property. We hold a master set to each property at our office. Should a tenant lose keys or not hand in the correct number of keys at the termination of the lease they will be charged for replacement keys and or locks where required.
Condition Report
A full detailed Entry Condition Report is completed by our Property Management Team prior to tenants taking possession of the home. A copy of this report is sent to the property owner.
Carpets must be cleaned prior to tenants moving in, lawns mowed and gardens tidy. If a tenant has a pet (approved and in accordance with their lease) they must arrange for flea control both internal and external when vacating the premises.
At the termination of a lease we will carry out a full inspection of the premises and complete an Exit Condition Report. Tenants are required to arrange and pay for professional carpet cleaning, flea control where applicable, lawn mowing and weeding of gardens. The interior of the house is to be cleaned by the tenants, however some tenants prefer to arrange for a professional cleaner to carry out this work. The Entry Condition Report is used to compare the condition of the property at the end of the lease, wear and tear considered. The tenant’s security deposit which are held will not be released until we are satisfied that the property has been cleaned satisfactorily.
Maintenance
We ensure that all trades people appointed by this office to undertake work at any of the investment properties within our portfolio are fully licensed, adequately insured and carry public liability cover. If they cannot produce their public liability policy number we DO NOT allow them to enter any property to carry out work.
Unless otherwise advised by a Property Owner at the start of the Management, we will undertake minor maintenance work at the property when required. However for major repairs (over $100.00) we will contact the Property Owner first and also arrange for quotes to be done. The quotes are forwarded to the Property Owner for approval.
Landlord Protection Insurance
We encourage all our Property Owners to carry Landlord Protection Insurance. Our Property Owners have peace of mind that their investment properties are being managed by a professional team, providing an excellent service. However, they also understand that sometimes tenants can fall on hard times, marriage and partnership break ups happen, tenants become unemployed due to redundancy etc. This puts a strain on the tenants finances, consequently one of the first account not to be paid is often the rent.
If cover is in place and all Notices have been sent to the tenant/s for arrears, a claim can be lodged for loss of rent up to 15 weeks.
Applications For Tenancy
All applicants are screened thoroughly. We confirm their current address with either the Managing Agent or Lessor. If the prospective tenant advises they own and are selling their current residence, we check this through our on-line search system which provides us full ownership information. This will confirm whether they are the current owners of the property they are living in. We check all references, referees and employment details.
